Every time I called I was left on hold for fourth minutes or more. I called twice a week cause it shouldn’t take that long for a refund. "Ok miss we’re refunding you your money." Since March 9,2020 and still nothing. Then eventually they took all kinds of info, date, time, tag number, how did I paid, hair color, all this irrelevant questions and everything they asked I had a answer to down to my locker number. They couldn’t do anything about because I authorized it, I’ve called Spa Castle over more than fifty times and each time I call they give me the run around. Nope still didn’t cancel out days, weeks after. Called my bank and they said the same thing. Just called the bank and tell them to avoid one." What. It going to say pending on your online banking. This chick swiped my card again so I called her out then and there. She called me over to the desk and click couple things in the computer and she asked for my ID and card that I paid we with.
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